Had repairs to my car and sent to Enterprise for a rental, was not happy with the car they put me in.
No cars available as promised, my scheduled appointment to get a car the next day at another location was moved back by two days with out a reason only twenty minutes after scheduling, and the empathy for my situation was completely unrecognizable. One phone call to Hertz in Draper and I had keys in hand thirty minutes after walking in the door, five minutes of which I spent chatting with the very friendly agent about her day.
Michael was very helpful. They were also very accommodating when I called, needing to extend the rental by a few days. And they offered to give me a ride if needed after I dropped the car off which I appreciated.
The moment I pulled into the parking lot I was greeted by Jack, an Enterprise employee, who was very polite, helpful, and professional. The other members of the staff were also very friendly and supportive in helping me choose the best option out of the available vehicles. Jack inspected the car with me to confirm there was no damage or concerns about the vehicle before I left. I dropped the car off on a day that they were closed, and received a phone call the next business day from an Enterprise employee to confirm they received the vehicle and that it was in good condition. I rent a car multiple times a year while traveling, but never have I gone through Enterprise, which I regret cause I have never received such excellent service.
I used Enterprise for the first time this last week and had a great experience. Staff was friendly, helpful, and didn't try to pull any punches. I paid exactly what I was quoted online. I'd use Enterprise again in a heartbeat.
Enterprise Rent A Car is a US Car Rental based in Draper, Utah. Enterprise Rent A Car is located at 655 12300 S, Draper, UT 84020, USA.
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