I have been in many times for service, and have also purchased a trail bike here. Each time I've been somehow disappointed with my experience. I went in today to buy a spoke that I planned to swap out myself. I've bought spokes from other shops before for $2ish. The service guy disappeared for about 20 minutes, seemingly to look for the part. He came out just in time to keep me from posting a neg review here. They didn't have exact part match, but close enough to do the job. Okay, no big deal. He offered to install it for me and said he would not charge labor. I was surprised and thought this might turn my visit into a very positive one. After he installed the spoke, we went to the register where he charged me $15! Just kidding on the positive experience. He said that he also trued the wheel, which I didn't ask for. Seems pretty dirty to me. I will now go to Go-ride or Thin Air, both are just up 123rd. Fool me once... fool me five times and I guess I'm the fool now.
UPDATE: Original I submitted the review below, but the service manager reached out to me and explained there was some confusion and miscommunication that was outside of their control. He himself personally dropping my bike off at my house on his way home from work. I appreciate them taking the effort to reach out and remedy the situation to my satisfaction. They really want to take care of the customers.
I was unable for the life of me to get my petals off of my bike. I called them and they said it should only take them five minutes or so and they would do it for about five dollars. When I went to pay they just thanked me for coming in and told me to just think of them next time when I need bike parts. Being able to go into a place and be done within five minutes and just thanking me for coming in and asking for business in the future and an easy five stars in my book. I will go here for any help I need with bikes every time in the future.
To make things worse, it is now Wednesday, a week and a half later. I called to check on my bike, and was told they were working on it now. I asked if I came in in a couple of hours that it would be done. They claimed it would be. So, I planned to 20 minute drive to pick up my bike. Upon arriving the bike wasn't even on the stand to be worked on. The only reason I even decided to let them work on my bike was because they were going to save me time and get me on the trails sooner. Nope. They've cost me a lot of riding time.
We have been to Canyon Bicycles multiple times for multiple reasons. My husband's bike needed some major repairs. I brought in the bike and told the guys everything my husband knew was wrong and what he wanted checked out. They called me later that day to make sure the costs to repair were okay with me. They had the bike done the next day (I was told it would be 2 days before they would get to it). On a separate occasion we took my oldest son to get a new bike helmet. An employee asked if we needed anything and we told him we were fine. He came by again about 10 minutes later to make sure we were still doing okay. He asked us who we were shopping for and we told him our son. He informed us that the helmet we were getting technically fit but it would be too small in a year. He got us a helmet that would fit for years and even spent time with my son picking out colors and style. Not once did he rush us and answered our questions when it came to our other son and what helmet he should be wearing. Have we been there and had to wait a few minutes for help? Yes...BUT we wait because when they do help you they take their time with you and give you fantastic customer service!
I took my bike in on a Monday to get a wheel repaired, and shock serviced. I was told that the soonest they would be able to have the shock serviced by Friday and that they would submit the warranty claim immediately so that we would know if I needed to rebuild the wheel. Unfortunately, they did not submit the claim until late Wednesday. Because of the delay, the Specialized rep did not reply until the following Tuesday. Had they submitted the claim on time, I would have had my bike back on Friday.
Troy Williams and the rest of the staff at Canyon Bicycles in Draper were amazing. They took the time to answer all my question and helped me feel informed enough to make my own decisions. I went to 7 different bike shops all over looking for the best price, options and assistance. I found them on accident and I am so glad I did! This was the only place I felt gave me what I wanted and needed to move forward. I found out later there is another affiliate store closer to my house for service! So happy with the staff and level of professionalism. Thanks Troy and Canyon Bicycles!
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I used to love this shop, have spent thousands of dollars here, but I will never shop or use their service department again due to poor service and costing me my most valuable resource, time.
Hangar 15 Bicycles Draper is a US Bicycle Store based in Draper, Utah. Hangar 15 Bicycles Draper is located at 762 E 12300 S, Draper, UT 84020, USA.
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